Visa & Entry Guide to Sri Lanka — ETA, On-Arrival, and Border Tips

A clear, practical guide for tourists and business visitors: eligibility, how to apply for the Electronic Travel Authorization (ETA), on-arrival steps, fees/durations, extensions, common mistakes, scams to avoid, and official contacts.

Quick Overview

• Most visitors obtain an online ETA (Electronic Travel Authorization) before flying.
• On-arrival facility exists for many nationalities, but applying online is recommended to save time and reduce issues.
• Carry a passport valid for at least 6 months from the date of entry, onward/return ticket, and proof of accommodation/funds if requested.
• Keep your ETA approval email and reference number accessible (printed or digital).

How to Apply — ETA (Tourist / Business / Transit)

1. Go to the official ETA portal: eta.gov.lk (avoid look-alike sites).
2. Select your visa category (Tourist / Business / Transit) and complete the online form exactly as in your passport.
3. Pay the fee on the secure payment page (keep the receipt and reference number).
4. Receive the ETA decision by email. Most approvals are issued quickly, but processing can vary.
5. At immigration on arrival, present your passport and ETA approval. The entry stamp shows the permitted stay.

Tip: Use your own device and card; do not share passport details with third-party “agents.”

Typical Durations & Extensions (General Guidance)

• Tourist ETA: permits a short stay (single or double entry, depending on current policy). Extensions may be available within Sri Lanka.
• Business ETA: for meetings, short trainings, or conferences (not employment). Check allowed activities before travel.
• Transit ETA: for short layovers without entering the country beyond permitted zones/time.

For the latest rules on maximum stay, multi-entry, and extension procedures, use the official contacts and links in the Data Sources section below.

On-Arrival — Airport Process

• Join the immigration lane according to your passport/ETA status.
• Have ready: passport, ETA approval, return/onward ticket, accommodation details, and (if asked) proof of funds/travel insurance.
• After immigration, collect baggage and pass customs. Declare restricted items if applicable.
• Use licensed airport taxis or official counters for SIM cards, banking, and transport.

Common Mistakes & Scams to Avoid

• Applying through unofficial websites that charge extra fees or never submit your ETA.
• Entering incorrect passport number, dates, or nationality — this can cause refusal at the border.
• Overstaying the permitted period without a formal extension.
• Sharing passport/credit details with unsolicited “agents.” Use only official portals or counters.
• Paying random individuals at the airport for “fast track.” Use official, receipted services only.

When to Contact an Embassy/High Commission

• If your nationality requires special clearance or you have dual citizenship with specific rules.
• If you need a visa type not covered by ETA (long-stay, study, work/employment).
• If you were previously refused entry or have immigration issues in your record.

Responsible Entry — Health & Conduct

• Carry travel insurance (medical + evacuation). Know your insurer’s 24/7 hotline.
• Medications: bring prescriptions in original packaging; check any controlled-substance rules.
• Respect cultural norms (temple attire, photography rules, alcohol restrictions on Poya/full-moon days).

DATA SOURCES — OFFICIAL

• Electronic Travel Authorization (ETA): https://www.eta.gov.lk/
• Department of Immigration & Emigration: https://www.immigration.gov.lk/
• Sri Lanka Tourism Development Authority (SLTDA): https://www.sltda.gov.lk/
• Official Tourism Portal (general travel info): https://www.srilanka.travel/

Official Contacts — Immigration & Tourism

• Department of Immigration & Emigration (Head Office, Colombo): See latest phone/email on the official site above.
• ETA Help (Online Portal): Support links and FAQs inside eta.gov.lk.
• Sri Lanka Tourism Hotline: 1912 (from local networks).
• Government Information Centre: 1919 (general information).

Tourist Emergency Contacts — Sri Lanka

• Police Emergency: 118 / 119
• Ambulance (Suwa Seriya, free island-wide): 1990
• Fire & Rescue: 110
• Tourist Police (Colombo HQ): +94 11 242 1052
• Sri Lanka Tourism Hotline: 1912

Save 119, 1990, and 110 on arrival. Keep passport and insurance details accessible.